If I go into iCloud web page, then I can send and receive as normal. Does anyone have any other suggestions please?? I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. 23-04-2021 I cannot send even the simplest of messages this morning. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. It's not just that there has been a delay. 15h24. This amount is subject to change until you make payment. 23-04-2021 I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. - last edited on Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter I am experiencing it with emails from different addreses within a domain which belongs to another ISP. View cart for details. This sounds fiddly, but isn't necessarily. , updated https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Can send emails fine from any other account. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Has anyone experienced this problem. on Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. This morning I clicked on the email icon on my phone and was again asked to login. on If everything works fine in webmail, you may need to check your program settings. ask a new question. (The fix did not work until I had quit Mail and relaunched it. 6h21. I feel there is something going between Google and Apple. 14h17, on 10h59. This was a pain, but I went along with it or else I couldnt use email. A forum where Apple customers help each other with their products. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. By We have received reports that emails to btinternet.com email addresses are being blocked. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. I have tried sending individual messages and simple test messages but nothing works. This is NOT 'A solution'. 19-12-2022 Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Its probably not directly relevant to your problem, but who knows with Apple!! Comic should be in the grade given in the listing title. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. I also feel slightly better I am not alone. This is going to need looking at by their email support team. I cannot send even the simplest of messages this morning. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Surely other services would similarly suffer. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Any ideas? on In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. 19-12-2022 What do I have to change to make my emails send? I can send & receive on my work email account using the Outlook app. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. As soon as I removed that link all was well again. Using webmail? Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. For those that aren't arriving, things obviously get a little more involved. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. It's reassuring not to be alone. 16h34. It's good (???) Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Some links in this article may be affiliate links. Why? About 4 days letter I get a reply saying the message could not be delivered. on All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. I cannot find an obvious way of asking bt about this! For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. We do not allow any commercial relationship to affect our editorial independence. 9h25 He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. - edited There'll likely be four of these, two from BT servers and two from Plusnet servers. This amount is subject to change until you make payment. All other emails to other systems have no issues. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. I have a recent problem with my email service. Log in issues. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. provided; every potential issue may involve several factors not detailed in the conversations I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! on This site contains user submitted content, comments and opinions and is for informational purposes I have the exact same problem. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. This isn't just a small delay. Thank you for your follow up. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. 26-08-2021 In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). You can link any BT email address to another broadband or Premium email billing account. 26-08-2021 Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. 26-08-2021 Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Log out of your email account then, Using an email program? Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com BT allows former customers to access a basic form of their email account for free. Has anyone experienced this problem. Apple disclaims any and all liability for the acts, Send yourself a test email. on He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. ), on I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. If you click on them we may earn a small commission. 2 days ago I suddenly stopped being able to send emails and get the message below. 11h05. 10-07-2019 Emails from btinternet.com addresses not received. 23-04-2021 The problem is also affected by the addressee. We do not write articles to promote products. 19h39. Incoming mail works, but unable to send anything. I've got a "failed delivery message". 26-08-2021 We'll need to look into this and we'll get back to you next week. While members are not getting emails, they do appear as posts on the Google Groups page. Today all of our emails addresses would receive, but not send. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. 6) Make a list of all of the accounts and logins that are linked to your old email address. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. If I changed my email address I would be bound to lose something important. Here are some answers to help you. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. I can receive emails. Apple may provide or recommend responses as a possible solution based on the information . The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. If that doesn't fix the problem, see the next section. I have entered the SMTP and IMAP details correctly but it still won't send. Does anybody have any idea how I can resolve this, other than changing ISP. Don't forget online banking, streaming services and social media accounts. I anybody else having this problem. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. It takes a while to get a reply from the Postmaster but they will respond. 2. Might that apply in your case too? The accounts work on BT Webmail, both to receive and send. Virgin Media says email accounts are only available to current customers. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Not receiving @btinternet email. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Thanks for your reply, Townman and thanks to Anne too. Thank you anyway. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. I can send & receive the bt emails using the Samsung mail app. If not, how do we get a moderator involved? However, give yourself enough time to smoothly switch over and you may find it is worth your while. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? So hardly time for a timeout to have occurred. Page 1 of 2 1 2 Last I can send test messages to my iCloud e-mail but not other addresses. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and I can take the same message and copy it into gmail and send from there and it gets through with no problem. BT Email - best practices for postmasters and senders of email | BT Help, on iPad is working ok. Looks like no ones replied in a while. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. No disrespect intended as your advice is probably based on years of experience of BTs service! 23-04-2021 16:52 EST 04 Mar 2023 Thanks for the super fast analysis and reply. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. 26-08-2021 by Anyone else experiencing the same issues? 23-04-2021 on https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Townman, Gandalf. Just goes straight to outbox, then tries to send . on If not, how do we get a moderator involved? Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. I've got a "failed delivery message". That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. any proposed solutions on the community forums. Do other emails they send get to where they need to go? 17h25. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Rachel Rickard Straus, Financial Mail On Sunday They must realise that they have a dreadful name. I can take the same message and copy it into gmail and send from there and it gets through with no problem. 19h32. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. In my view, the Postmaster group are doing it the wrong way round. At my age, I just don't have the energy to set up a new email address and tell everyone.'. . You may have to register before you can post: click the register link above to proceed. Today all of our emails addresses would receive, but not send. 1) Set up an email address with a free service. 25-08-2021 Accounts that are inactive for six months are deleted automatically. 14-07-2019 Also, the web interface seems to be working just fine. 2 users liked/thanked this post: 15h31. Also one of the two that I received recently was sent in December. on If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. I expect that they are simply burying their heads in the sand and do not look at all. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. I changed "Authentication" to "Password" and clicked on "Save". But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. We shall never know, but fingers are firmly crossed that the service will return to normal. If yes, we recommend that you check if the issue persists while on safe mode. 15h33. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. 13-07-2019 You should however check that your email clients are using the correct settings as per this link. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Your post does not go to BT. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. It seems that my account SMTP setup was changed (without my input). Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Those who leave have their email account terminated and closed 90 days later. 23-04-2021 on on One of the mails having been sent as long ago as April 4th. 21h18, I have got my email working again. Those who wish to hold on to their email account just have to log in from time to time to keep it active. 13h18. Thank you, JW. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. on Examination of the message heads of the delayed emails might be informative. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Townman, Gandalf, anneoconnor. Go back to . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I consistently receive this warning:whenever I try. Hopefully, we can get this resolved quickly. Delays in Emails being delivered can arise from a multitude of reasons. That helps us fund This Is Money, and keep it free to use. RobbieMac. If you're having problems, try logging in to webmail. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. BT L1 agent wasn't able to resolve and it has been passed to their email support team. I consistently receive this warning: whenever I try. This started suddenly about 5 or 6 weeks ago. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Please update the server configuration to continue connecting to this account", with the option to cancel or update. 17h33. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. What does this mean? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
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